Privacy Policy

Cobb Group Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· Who we share information with

· How to complain

01924 654250

cobbgroupltd@gmail.com

We collect or use the following information to provide services and goods, including delivery:

· Names and contact details

· Addresses

· Purchase or account history

· Payment details (including card or bank information for transfers and direct debits)

· Credit reference information

· Health and safety information

· Account information

· Website user information (including user journeys and cookie tracking)

· Photographs or video recordings

· Call recordings

· Records of meetings and decisions

· Identification documents

· Information relating to compliments or complaints

· Information relating to sponsorship

We collect or use the following information for the operation of customer accounts and guarantees:

· Names and contact details

· Addresses

· Payment details (including card or bank information for transfers and direct debits)

· Purchase history

· Account information, including registration details

· Information used for security purposes

· Marketing preferences

We collect or use the following information to comply with legal requirements:

· Name

· Contact information

· Identification documents

· Financial transaction information

· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

· Health and safety information

We also collect or use the following information to comply with legal requirements:

· Health information

We collect or use the following information for recruitment purposes:

· Contact details (eg name, address, telephone number or personal email address)

· Date of birth

· National Insurance number

· Copies of passports or other photo ID

· Employment history (eg job application, employment references or secondary employment)

· Education history (eg qualifications)

· Right to work information

· Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

· Security clearance details (eg basic checks and higher security clearance)

We also collect or use the following information for recruitment purposes:

· Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

· Names and contact details

· Address

· Payment details

· Account information

· Purchase or service history

· Video recordings of public areas

· Audio recordings of public areas

· Video recordings of private or staff only areas

· Audio recordings of private or staff only areas

· Call recordings

· Dashcam footage - outside vehicle

· Witness statements and contact details

· Relevant information from previous investigations

· Customer or client accounts and records

· Financial transaction information

· Information relating to health and safety

· Correspondence

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide services and goods are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for legal requirements are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· CCTV footage or other recordings

· Schools, colleges, universities or other education organizations

• We keep personal information for quotes, long and short-term      contracts and recurring customers. 
• We supply quotes for 30 days. If the customer decides not to go      ahead with the quote and is not a recurring customer or does not make      contact regarding the quote by the 30-day period, then we will discard any      personal data regarding the enquiry.
• Contracts coming to an end and where the customer has requested      to discard any personal data will be undertaken with immediate effect once      they are no longer required on our behalf for invoices, tax purposes and      legal reasons.
• The personal data will be stored securely by the company.
• The information may be shared with other suppliers who take over      our contracts and therefore discarded from our database as long as we no      longer need to hold the information.
• You can request us to remove any unnecessary data if you feel there’s      no reason to hold some or all of the information, even if an ongoing      contract is in place.

· Insurance companies

· Organisations we need to share information with for safeguarding reasons

· Professional or legal advisors

· Financial or fraud investigation authorities

· Relevant regulatory authorities

· External auditors or inspectors

· Warranty and guarantee providers

· Professional consultants

· Organisations we’re legally obliged to share personal information with

· Emergency services

· Publicly on our website, social media or other marketing and information media

· Previous employers

· Suppliers and service providers

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

1 September 2024